Shop Manager — Boutiques

Seasonal fixed-term contract from April 15 to October 15 – 35 hours/week
With the possibility of evolving into a permanent position

Position Overview

During the season, the Shop Assistant/Manager is responsible for the daily operational management of the Windhorse shop.

He/she ensures the smooth running of the point of sale, the quality of customer service, and product availability, in alignment with the spirit and values of the place.

The position involves a high level of autonomy in managing the shop during the seasonal period, under the supervision of the ZAM manager.

This role is designed as a progressive integration into the overall shop activity: welcoming visitors, assisting students, receiving orders, etc. Beyond the season, it aims to prepare for a broader takeover of shop-related responsibilities after the summer, following the departure of the current manager in early September. As such, it can be a first step toward a long-term position.

Responsibilities

• Organize the opening and closing schedule of the main shop and coordinate its communication in collaboration with the events team and the visitor center team. 
• Ensure good coordination with the visitor center shop and the e-commerce shop. 
• Handle the cash register and all financial transactions. 
• Maintain the shop’s appearance (order, cleanliness, product display). 
• Manage inventory: regular stock checks, restocking shelves, anticipating shortages; organizing storage and product labeling. 
• Place orders with suppliers for out-of-stock or low-stock items. 
• Receive, check, and display merchandise. 
• Welcome, advise, and assist customers with care and professionalism. 
• Build and maintain quality relationships with visitors, students, and practitioners. 
• Handle customer complaints. 
• Organize seasonal relocations. 
• Ensure compliance with applicable regulations (health and safety). 
• Supervise an apprentice from April to December.

Profile

• Experience in retail sales or shop management. ( 1 year minimum)
• Ability to work independently with a strong sense of responsibility. 
• Strong organizational skills, particularly in inventory and order management. 
• Excellent interpersonal skills and a strong service mindset. 
• Good knowledge of the teachings transmitted at Lerab Ling and within Rigpa. 
• Availability to work weekends and ability to handle busy periods. 
• Fluency in both English and French is required.

Compensation and Benefits

• Contract: 6-month fixed-term contract, with the possibility of transitioning to a permanent contract. 
• Salary: minimum wage, with potential for growth depending on involvement and responsibilities. 
• Benefits in kind: lunch included. 
• Social protection: high-quality health insurance. 
• Community life: free and encouraged participation in events related to the activity. 
• Work environment: exceptional setting.

Potential for Growth

At the end of the season, this position may lead to continued collaboration in a more sustainable framework, with the objective of taking on a significant portion of the responsibilities related to shop operations.

This evolution will depend in particular on the level of autonomy demonstrated, the ability to reliably take over responsibilities, and the willingness to commit to a long-term project.

This role is therefore conceived as a first step in a handover process, potentially leading to long-term integration within the organization.

Please send your CV and cover letter to: sebastien.feiss@rigpa.org